FAQS

IGITAL DOWNLOAD FAQS

1. WHAT ARE DIGITAL DOWNLOADS?

Digital downloads are non-physical products that you can purchase and download directly from our website. These include vector files (such as SVG, EPS, and AI), high-resolution images (PNG, JPEG), fonts, textures, and other graphic resources that are ready for immediate use in your projects.

2. HOW DO I PURCHASE A DIGITAL DOWNLOAD?

Purchasing digital products on JumboSVG.com is simple:

  • Browse: Navigate through our categories or use the search bar to find your desired product.
  • Select: Click on the product to view detailed information, including file formats and licensing details.
  • Add to Cart: Choose the quantity (if applicable) and click “Add to Cart.”
  • Checkout: Complete the secure checkout process using our available payment methods.
  • Download: Once payment is confirmed, you will receive an email with a download link. You can also access your digital downloads by logging into your account and visiting the “My Orders” section.

3. WHAT FILE FORMATS DO YOU OFFER?

Our digital downloads are available in various formats to meet your needs, including:

  • Vector Formats: SVG, EPS, AI
  • Image Formats: PNG, JPEG
  • Additional Formats: Depending on the product, you may also receive PDF guides, mockups, or font files.

4. HOW LONG IS MY DOWNLOAD LINK VALID?

For security and file management purposes, your download link is typically valid for a limited time (usually between 72 hours and 7 days). If your link expires before you download your product, please contact us through our Contact Page or email us at jumbosvg@gmail.com for assistance.

5. WHAT IS INCLUDED WITH MY DIGITAL DOWNLOAD?

Each digital download comes with:

  • The Digital File(s): All files in the advertised format(s).
  • A License: Clear guidelines on how you may use the product, whether for personal projects or commercial use.
  • Instructions (if applicable): Some products include instructions or additional resources to help you use the files effectively.

6. CAN I GET A REFUND FOR DIGITAL DOWNLOADS?

Due to the nature of digital products, refunds are not provided for change-of-mind purchases. However, if you encounter technical issues or receive a file that does not match the description, please refer to our Refund & Return Policy and contact us for assistance.

7. HOW DO I USE THE LICENSE INCLUDED WITH MY PURCHASE?

Each product comes with a specific license that outlines permitted uses. Generally, the license allows for both personal and commercial projects. You are not allowed to:

  • Resell or redistribute the original file as-is.
  • Claim ownership of the digital product.
    For full details, please review the license provided with your download or visit our Terms & Conditions.

8. WHAT SHOULD I DO IF I EXPERIENCE TECHNICAL ISSUES?

If you have difficulty downloading your purchase or encounter technical problems with the file, please follow these steps:

  • Check Your Email: Ensure that you have received the download link and that it hasn’t expired.
  • Clear Your Browser Cache: Sometimes outdated data can cause issues.
  • Contact Support: If problems persist, contact our support team at jumbosvg@gmail.com or visit our Contact Page with details about the issue.

9. ARE THERE ANY RESTRICTIONS ON USING DIGITAL DOWNLOADS?

Yes, digital downloads are subject to the license terms that accompany each product. Common restrictions include:

  • No Resale: You may not resell the original digital file or any modified versions of it as a standalone product.
  • No Unauthorized Sharing: Sharing the file publicly or with unauthorized parties is strictly prohibited.
    Please review the full license for each product to understand all usage restrictions.

10. HOW DO I CONTACT CUSTOMER SUPPORT?

We’re here to help! For any additional questions or support regarding your digital downloads, please reach out to us through: