REFUND & RETURN POLICY
Introduction
At JumboSVG.com, we strive to offer high-quality digital products. Due to the nature of digital downloads, we have established a clear Refund & Return Policy to address issues related to product functionality and customer satisfaction.
Scope of Products
- Our digital products include vector files (SVG, EPS, AI), high-resolution images (PNG, JPEG), and other graphic resources.
- Each product comes with a license outlining its permitted use.
Refund Conditions
- No Refunds for Change of Mind: Once a digital product is downloaded successfully, refunds are not provided if you simply change your mind.
- Refund for Technical Issues: If the digital file is defective or not as described due to technical issues, you may request a refund or replacement.
- Verification Process: Refund requests must include your order number, a description of the issue, and evidence (screenshots, error messages). Our team will review your request and respond promptly.
Time Frame
- Refund requests must be submitted within 7 days of purchase. Requests after this period may not be eligible unless exceptional circumstances apply.
Preventing Abuse
- We reserve the right to limit refund requests from users who repeatedly request refunds or abuse the policy.
Contact for Refund Requests
To request a refund or exchange, please email us at:
Email: jumbosvg@gmail.com
Contact Page: https://jumbosvg.com/contact
